RETURNS & EXCHANGES
As soon as you received our product delivered by our delivery rider, make sure to check the product’s physical condition whether the pack is sealed prior to signing the delivery note.
Please note, this section pertains only to standard returns and exchanges for online orders.
Please see below for more information regarding your Right to Cancel and Faulty Products.
Refunds and exchanges will not be applicable once the product is unsealed by the customer.
If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms:
You have the right to return or exchange the products within a day of the purchase (or a third-party other than the carrier) physically received the products.
We will refund or exchange any products that are returned in resalable condition with a copy of your original invoice.
Refunds for returned orders will be issued to the original form of payment. For exchanged orders, any price difference from the original order will either be credited to or debited from the original payment method used to place the order.
All returns must be unused and in original condition with the sealed pack except accessories. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
In case of promotions applicable to the purchase of independent products that include an additional product, including, but not limited to 2×1 promotion or any other promotion that involves the delivery of an extra product free of charge or at a reduced price, if the customer decides to apply their right to a refund on their purchase, this right will have effects on the set of products provided as part of the promotion.